Privacy Policy

Effective Date: May 16, 2024

This Privacy Policy describes how Edrenich (referred to as “we,” “us,” or “our”), operating the website hivexa.top (the “Website”), collects, uses, and shares your personal information when you visit, use our services, or make a purchase from hivexa.top.

1. Information We Collect

We collect various types of information from and about users of our Website, including information that identifies you or can be used to identify you (“personal information”).

a. Personal Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, password, and contact number.
  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, payment information (e.g., credit card number, expiration date, and CVV – though we do not store full payment card details directly), and details of the products you purchased.
  • Communications: When you contact us for customer support, send us emails, or participate in surveys, we collect the content of those communications and your contact information.
  • Newsletter Sign-ups: If you subscribe to our newsletter, we collect your email address.

b. Information We Collect Automatically:

  • Usage Data: We automatically collect certain information about your device and your interaction with our Website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
  • Device Information: We may collect information about the device you use to access our services, including hardware model, operating system and version, unique device identifiers, and mobile network information.

c. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. We use cookies for several purposes:

  • Essential Cookies: Necessary for the Website to function properly, enabling core functionalities like security, network management, and accessibility.
  • Performance/Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously. This helps us improve the Website’s performance and user experience.
  • Functionality Cookies: Allow the Website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
  • Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders: To process and fulfill your orders, send order confirmations, and handle returns and exchanges.
  • To Provide Customer Support: To respond to your inquiries, requests, and provide assistance.
  • To Improve Our Services: To analyze user behavior, improve our Website, products, and services, and develop new features.
  • To Personalize Your Experience: To present content and products tailored to your interests and preferences.
  • For Marketing and Promotions: To send you promotional emails, newsletters, and special offers if you have opted in to receive them. You can opt out at any time.
  • For Security and Fraud Prevention: To detect and prevent fraudulent transactions and other illegal activities, and protect the security of our Website and users.
  • For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes. We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate transaction involving Edrenich or hivexa.top, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users or the public.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
  • Opt-out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails we send or by contacting us directly.

To exercise any of these rights, please contact us using the contact details provided below.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure server technology, encryption (SSL/TLS), and restricted access to data. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:

  • Company Name: Edrenich
  • Address: 4173 Nickel Road, Los Angeles, CA, US
  • Email: [email protected]
  • Phone: 213-440-0662