Refund and Returns Policy
Last updated: July 30, 2024
Thank you for shopping at hivexa.top, operated by Edrenich. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Eligibility for a Return
- Condition: Items must be unused, unworn, unwashed, and in their original condition.
- Original Packaging: All items must be returned in their original packaging, including any boxes, bags, and protective materials.
- Tags and Labels: All original tags, labels, and hygiene seals must be intact and attached to the product.
- Proof of Purchase: A receipt or proof of purchase (e.g., order number) is required for all returns.
- Non-Returnable Items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
How to Start a Return
To start a return, please contact us at [email protected]. In your email, please include:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
If your return request is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping costs may be the responsibility of the customer, depending on the reason for the return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- By email: [email protected]
- By phone: 213-440-0662
- By mail: Edrenich, 4173 Nickel Road, Los Angeles, CA, US
- Via our website: hivexa.top