Shipping Policy

Welcome to hivexa.top, operated by Edrenich. We are committed to providing you with the best possible shopping experience, including clear and efficient shipping services. Please read our shipping policy carefully to understand how your order will be processed and shipped.

Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note that processing time is separate from the shipping delivery time. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Methods & Delivery Estimates

We partner with various reputable carriers (such as USPS, FedEx, and UPS) to ensure your package arrives safely and efficiently. Shipping options and estimated delivery times are as follows:

  • Standard Shipping (Domestic US): Estimated 3-7 business days after processing.
  • Expedited Shipping (Domestic US): Estimated 2-3 business days after processing (may be available for an additional cost).
  • International Shipping (US & EU): Estimated 7-21 business days after processing, depending on the destination country and customs procedures.

Please note: Delivery estimates are provided by the carriers and are not guaranteed. Delays can occur due to weather, carrier issues, or other unforeseen circumstances.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic US Orders: Enjoy FREE Standard Shipping on all orders over $50.
  • For orders under $50, shipping costs will be calculated based on the weight, dimensions, and destination of your package.
  • International Orders: Shipping costs for international destinations will be calculated at checkout based on the destination and package weight.

International Shipping

Edrenich, operating hivexa.top, proudly ships to customers in the United States (US) and the European Union (EU).

  • Customs Duties and Taxes: For international orders, your package may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are typically not included in the shipping cost and are the responsibility of the recipient.
  • We recommend checking with your local customs office regarding their policies before placing an order. We are unable to advise on specific duties or taxes that may be incurred.
  • Failure to pay customs duties and taxes may result in the package being returned to us or abandoned, and additional charges may apply.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order directly on the carrier’s website.

Incorrect Address and Undeliverable Packages

Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address or if it is unclaimed/undeliverable, the customer will be responsible for reshipment costs.

Lost or Stolen Packages

Edrenich is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will provide confirmation of delivery, shipping date, tracking information, and carrier information for the customer to investigate.

Contact Us

If you have any questions about your order or our shipping policy, please do not hesitate to contact us:

  • Company Name: Edrenich
  • Website: hivexa.top
  • Email: [email protected]
  • Phone: 213-440-0662
  • Address: 4173 Nickel Road, Los Angeles, CA, US

Last Updated: July 30, 2024